Frequently Asked Questions
Everything you need to know about your Black Rock Grill experience.
How do I heat my Black Rock Grill stone?
For best results, heat the stone in your oven for 40-60 minutes at its highest temperature, or place it directly on a gas or electric hob for 20-30 minutes until it reaches approximately 280°C (536°F).
What are your shipping rates and delivery times?
We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping varies by location. Shipping costs are calculated at checkout based on the weight of your order.
How do I clean and maintain the volcanic stone?
Once the stone has completely cooled, submerge it in water and use a stainless steel scourer to remove any food residue. Do not use soap or detergents, as the stone is porous and will absorb the flavor. Dry thoroughly before storing.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If your product is defective or damaged upon arrival, please contact our customer service team immediately for a replacement or refund.
Are the stones safe to use indoors?
Yes, our stones are designed for indoor dining. Because the stone sears the meat instantly, it produces minimal smoke compared to traditional frying, making it perfect for dinner parties and home use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.